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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎05-14-2016 11:51 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)
Hi.
We upgraded today to a Hp 15 notebook, it has been on charge for a while and does not want to switch on at all.
The power light is on, the charging light was red... Turned blue after a while and the caps lock light keeps flashing... But still the screen does not want to come on, there's also no sound of the machine running... Can anyone please advise?
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2016 12:36 PM

HP Recommended

Hi,

 

My best advice, considering this is a brand new machine with what looks like a hardware issue, would be to take it back to the retailer it was purchased from and get a replacement.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

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3 REPLIES 3

‎05-14-2016 12:36 PM

HP Recommended

Hi,

 

My best advice, considering this is a brand new machine with what looks like a hardware issue, would be to take it back to the retailer it was purchased from and get a replacement.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎05-14-2016 03:13 PM

HP Recommended
Thank you.
I think it might be te best and only option.
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‎05-14-2016 03:21 PM

HP Recommended

Hi,

 

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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