my hp-stream-11-d000-notebook-pc wont load

[ddog0409]

so i was going to  get on my pc (hp-stream-11-d000-notebook-pc ) to play mine craft and it was loading up and the _ thing was in the corner like normal and the hp logo poped up and the screen went black and the _ thing poped up again and it just repeats over and over again i have tried the vents (nope) supply power (nope) and turned it off and on (nope) and it all wont work any ideas im pen to any ideas

[A4Apollo]

Hi! @ddog0409, Welcome to HP forums.

I understand that you are unable to boot into your PC.

Don't worry I will try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Try performing a BIOS default, Turn on your PC keep tapping the F10 key you will boot into BIOS. 

From the file menu, select restore defaults, Select yes to confirm press  F10 again to save changes and exit. Check you are able to boot into your PC.

Hope to hear from you soon!

Have a great day ahead! 🙂

[ddog0409]

i dont know if this is good i left it on to see if it would load and it did not, i will try to do what you said now but im going to leave it be for a bit just mabye its over heating atleast thsts what i think sorry for the late replie and no i did nothing to the pc its just like it came out of the box (not littirate) and i have no idea what a bios is btw and i dont have a start up menu its just black nothing and the hp thing loads up

[A4Apollo · Accepted solution]

@ddog0409, thanks for your quick response and time.

Sure you can try the steps recommended in my previous thread.

If the issue still persists after trying out the steps.

It is a hardware issue, please contact HP support for service options.

Link to contact HP.

Have a great day ahead! 🙂