ppg7wm-82589m-mfpwlk-60sl03 appears when testing hard drive. please help!

[chris1551]

 ppg7wm-82589m-mfpwlk-60sl03

appears when testing hard drive. please help!

[Huffer · Accepted solution]

Hard drive needs replacement. What model laptop are we discussing?

[chris1551]

hp 15 notebook. it's as I feared. good thing is its under warranty.

[chris1551]

I created a repair ticket with HP but, I'm a little leary about the process. I've been asked to ship the computer to a repair facility in California; I'm in Michigan. The representative I was chatting with told me I would have to pay ~$25 for shipping... seems fishy to me. Shouldn't this be free if it's covered under my manufacturer's warranty? The address they gave me is: 

41652 BOSCELL ROAD
FREMONT, CA 94538

Google maps doesn't show anything there other than an apparent office building. Thoughts/suggestions? 

[Huffer]

A replacement hard drive is like $50-75. If it is worth the additional bucks to you to not lose the use of the laptop for what is likely to be 6-10 days, you could consider doing it yourself. Like your health insurance, the coverage of the warranty has gradually eroded over the years although I did not know the customer has to pay shipping except on certain refurbished models and some very low end netbook and chromebook machines. 

We are happy to help you replace it yourself but on many of the recent models it is not an easy task. 

Still need the exact model number. 

[chris1551]

Thanks for the reply. Model NO: N5Y05UA. this was purchased at Walmart so it's probably a lower end model. I can surely handle installing a new harddrive but it's my sister-in-law's computer and she wants to use the warranty replacement. $25 is  better than 50-70 especially when you have 2 growing teenage boys in the home. They have other devices to placate themselves during the downtime ;-).