Advice required for Broken screen

[6cChristian]

The screen of my HP Envy x2 was accidentally damaged and as a result, the touchscreen is now faulty. Everything else seems to be in order. I am looking for advice on where best to get the screen replaced or indeed, where to get the part so as to fix it myself if not too difficult.

THanks in advance

[WAWood]

6cChristian

Hello;

Allow me to welcome you to the HP forums!

Screen breakage is generally NOT covered by the factory warranty, so you're looking at having to pay for this regardless of where you take it.

I would also recommend AGAINST trying to do that yourself, as it is a lot of work and it's easy to damage or break the fragile cable assemblies.

Your best bet is to contact an HP Service Center to see if they can provide you a repair estimate.

Here is information on the Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

Good Luck

[Huffer]

When you get the HP estimate if you are not happy with it post back. As suggested, this is a very difficult job and not lightly undertaken but your best bet might be to get the screen yourself (actually might be just the glass and digitizer kit) and take it to a cell phone repair place. Replacing a touchscreen takes tech skills the average old school laptop repair guy might not have. 

[6cChristian]

Hello and big thanks for your helpful and quick response.

I have tried the link that you kindly sent me but after numerous attempts have given up as there seems to be no option for getting the case progressed to HP Support. I would value a telephone number to enable me to get through to a human being and 'talk' to them...

Your advice against trying to repair it myself is very useful.

Thanks

[6cChristian]

Thanks for your advice which I will definitely bare in mind when I get a quote from HP. Unfortnately I cnnot get through to HP support throught website link provided. 

Do you, or anyone else have a telephone number or email address that I could use to get through to HP support?

Regards

[Huffer]

Where are you located (country)? HP has tried to go almost exclusively to a web-based model for support. 

[6cChristian]

I am based in London, UK.

It's ashame it is becoming harder to get help on the other end of the phone.

I have tried processing this request for repair on-line in vain. Probably something I am doing wrong...

I wonder if this is because the laptop is now out of waranty.

Regards

[Huffer]

Yes for out of warranty product it rarely makes sense to even involve HP in the process. They are not a repair shop and when they do fix something that is out of warranty it is very expensive. 

[6cChristian]

Thanks for that.
My next option is to purchase a new screen and digitizer and find a local repair shop. Would you know how to go about purchasing spare parts from HP?

[Huffer]

HP does not sell the glass and digitizer separately. You can find it on eBay:

http://www.ebay.co.uk/itm/HP-Envy-x2-13-J-Series-13-J050NA-Screen-Bezel-Digitizer-787260-001-6070B08...

Before we do this can you tell if the crack is only in the surface glass or is the underlying screen panel also broken?