BIOS Install Didn't Take

[mattschec]

HP says install the new BIOS (F.11 Rev.A - issued on 11/22/16).  Fine, I do that.  Except after the reboot, the system shows I still have the OLD BIOS (F.11 - issued on 11/18/16).  

Why won't the install actually work?

[DavidSMP]

Hi @mattschec,

Thanks for stopping by the HP Support Forums! Good Day.:) Hope you are doing well. 🙂  I understand that you have issues with the bios update. I’ll be glad to assist you with this.

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

For better clarity and to assist you better I would require more information regarding this.

I would require the complete model# of the unit.

• For now, I could state this. If the bios installed correctly and the computer rebooted to complete the installation, then it can safely be assumed that the installation went through successfully.
• It could be just a glitch that it is not showing the correct date and version.
• If the bios does not install correctly then the computer will fail to boot up as the motherboard does not work and a computer procedure called POST does not complete.
• The computer will go to a black screen with a flashing caps lock light.

For now please try to roll back the bios from this link: http://support.hp.com/us-en/document/c02693833

• If it rolls back successfully then you could try to reinstall the bios either from HP support assistant or by visiting this link: http://hp.com/drivers please select the country and type the product# of the unit and follow the on-screen instructions.
• If support assistant reports that the latest version of the bios is installed, then it can safely be concluded that the computer has the latest bios version.

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family. 🙂

[mattschec · Accepted solution]

According to an HP Tech via Twitter, "F.11 and F.11 Rev.A is one and the same. There are no 2 versions of F11. The prior version to F.11 Rev.A is F.10 Rev.A. There is no other version between F.11 Rev A and F.10 Rev.A."  

The computer did reboot on installation so, given what you said and what the othe tech said, it seems this is much ado about nothing and nothing further needs to be done and "rolling back" the BIOS is unnecessary.

[DavidSMP]

Hi @hi @mattschec,

I reviewed the post and respect your technical skills a great deal. I gave you the required information that the Bios is the same. However, I just gave you the information to roll back the bios only to check if the technical glitch that is found in the bios between  (F.11 Rev.A  and F.11) gets cleared. You need not roll back the bios.

Trust me I've done everything here to assist you by keeping your best interest in mind. it has been an absolute privilege to share this platform with you given the levels of technical skills that you command. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂