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‎10-17-2016 03:10 PM

HP Recommended
Product: Pavilion 14z-n200
Operating System: Microsoft Windows 10 (64-bit)

Laptop very slow to boot and respond to input. Then after some use locks up and blue screen with message " Tread stuck in device driver".

 

Have very slowly downloaded and installed updated drivers. No help. Have also found info from other sources that a BIOS update can possibly cure problem.

 

However, going to the HP Support page for this BIOS gives me this:

 

"Unable to access the system at this time We’re sorry, but an error has occurred and we are temporarily unable to access the system you are looking for at this time. Please check back shortly."

 

Same thing for the last 3 days.

 

TIA for any ideas as there seems to be no way to contact HP without coming up with $$. Retired and on fixed Income.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2016 03:56 PM

HP Recommended

Hi,

 

No problem with me, please try the following link:

 

   http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-14-Notebook-PC-series/6529939/model/6787...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎10-17-2016 03:56 PM

HP Recommended

Hi,

 

No problem with me, please try the following link:

 

   http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-14-Notebook-PC-series/6529939/model/6787...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-17-2016 05:16 PM

HP Recommended

Thank you for the reply. At 3:00 PM it was not available. Just fixed I guess.

Used your link and success.

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