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‎04-17-2024 07:36 AM - last edited on ‎04-17-2024 11:15 AM by Moderator

HP Recommended
Operating System: Microsoft Windows 11

 My laptop no longer charges and only turns on when connected to the adapter and electricity And the And the Garranty is over

S/N  [personal information removed]

 

Category:
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1 REPLY 1

‎04-17-2024 09:18 AM

HP Recommended

You own an HP 15s-eq2200ng(38G36EA) laptop. That is how to identify it.

 

Have you used the HP PC Hardware Diagnostics to test the battery and the power adapter?

I suggest running the appropriate tests and posting the HP Diagpnstic error code, if provided as a result of testing.

 

The support portal for your laptop.

https://support.hp.com/us-en/product/details/hp-15.6-inch-laptop-pc-15-e2000/model/2100376551?sku=38...

 

The Maintenance & Service guide for your laptop's model series

https://h10032.www1.hp.com/ctg/Manual/c06510442.pdf

 

Replacement Battery description and HP part number (chapter 3, page 16, item 15)

Battery (3 cell, 41 Whr)                     L11119-855

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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