• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-22-2017 02:35 PM

HP Recommended
Product: HP Pavilion au171tx
Operating System: Microsoft Windows 10 (64-bit)
One month ago, my laptop's battery was not charging. So I delivered it to customer care centre under warranty. I have received it today and noticed that, battery takes too much time to charge fully(around 4-5 hours). It is a changed battery.
What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2017 05:03 PM

HP Recommended

Greetings @rimon9146,

 

Thanks for the post. 

 

I understand that your computer is taking a long time to charge, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Have you run a diagnostics on your computer?

Have you updated all the drivers using HPSA?

Have you made any hardware changes on your computer?

Are you using the power adapter bundled with your notebook?

 

Recommend you run HP Support Assistant on your computer to make sure BIOS and chipset are updated. Click here. 

Once BIOS and chipset are updated, check if the issue is resolved. 

If the issue persists, shut down the computer. 

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly to enter system diagnostics. 

Run a component test on the battery and power adapter. 

If any of the tests fail, please contact our phone support team to check the service options available.

If both the tests pass, restart your computer. 

Open device manager by doing a right-click on the Windows button. 

Expand the batteries in device manager. 

Uninstall all the battery controllers listed there. 

Restart your computer and check. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎11-23-2017 05:03 PM

HP Recommended

Greetings @rimon9146,

 

Thanks for the post. 

 

I understand that your computer is taking a long time to charge, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Have you run a diagnostics on your computer?

Have you updated all the drivers using HPSA?

Have you made any hardware changes on your computer?

Are you using the power adapter bundled with your notebook?

 

Recommend you run HP Support Assistant on your computer to make sure BIOS and chipset are updated. Click here. 

Once BIOS and chipset are updated, check if the issue is resolved. 

If the issue persists, shut down the computer. 

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly to enter system diagnostics. 

Run a component test on the battery and power adapter. 

If any of the tests fail, please contact our phone support team to check the service options available.

If both the tests pass, restart your computer. 

Open device manager by doing a right-click on the Windows button. 

Expand the batteries in device manager. 

Uninstall all the battery controllers listed there. 

Restart your computer and check. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No

‎11-24-2017 07:03 AM

HP Recommended

Thank you very much for your solution. I have updated all the drivers and BIOS and restarted it. Now it is charging faster than before. But it takes approximately 1 hour to charge from 90% to 100%.  First 90% get charged in an hour.

Was this reply helpful? Yes No

‎11-24-2017 10:24 AM

HP Recommended

Hi @rimon9146,

I am happy for you that the issue has been resolved. Please contact us if you have any queries at a later point in time and we are always there to assist you. I am responding on behalf of @Chimney_83 as he is out of the office today.

 

Take care and have a blessed week ahead.

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No

‎07-21-2019 03:23 AM

HP Recommended

l

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.