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‎12-06-2016 09:17 PM

HP Recommended
Product: 15-1211wm
Operating System: Microsoft Windows 10 (64-bit)
First, I have checked the charging cord and done everything I can think of to see what's wrong. When you plugged it in, there is no light even coming on showing that it's connected...... I don't think it's just a battery issue. Both my laptops, came up with issues on the same day. The harddrive failed on my other one.....
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-06-2016 09:28 PM

HP Recommended

Hello Shalowe,

 

 

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

View solution in original post

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1 REPLY 1

‎12-06-2016 09:28 PM

HP Recommended

Hello Shalowe,

 

 

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Was this reply helpful? Yes No
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