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X7T78UA#ABA
Microsoft Windows 10 (64-bit)

If I go on line and read the HP Manual for my model, it says it supports up to 16. But when I take it in to a "Big Box store, they tell me its not upgradeable.  HELP !!

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HP Recommended
I have, and now they are stating it is possible up to 16 . Thanks for the help.

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HP Recommended

Hi,

 

They may read "Two non-customer-accessible/upgradable memory module slots" and not willing to work on it. Please contact an HP Authorized Service Provider parts

 

Regards.

BH
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HP Recommended
I have, and now they are stating it is possible up to 16 . Thanks for the help.
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