Cap lock does not work

[Vegimite]

 Hello Everyone

The cap lock does not function  nor does the led light up .  It went from working, to working occassionally  and now not al all.

Given that passwords often need caps this is quite a problem.

I tired to do a hard restart but  the f10 key will not give me access to the bios menu.

I dont have an external key board to attach so can't determine if it's a hardware or software issue.

I am  now using the virtual key board which does successfully turn on the cap lock.

So I using the virtual key boad for caps and the normal key board for everything else.

Only a short term solution though.

So is it contact issue with the cap lock key or is it a software issue ??

As it's a business computet having it out of action is a major problem.. anything I can do to solve this.

Any suggestions please.

Many thanks

[SDJL]

Hi @Vegimite,

Thank you for posting at HP Forums! I have read your post and wanted help.

I understand that the Caps Lock key stopped working. Here is a document may help: HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 10, 😎

To update the keyboard driver, you can download it from here: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-n200-Notebook-PC-series/6529948/model...

Select the proper operating system for your laptop while downloading the driver.

Let me know if these help.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

[Vegimite]

Many thanks for the feedback SDJL

I will give this a goes,  I hope its not just a sticking key.

[SDJL]

Hi @Vegimite,

How it goes with the Caps Lock key now?

[Vegimite]

Hi SDJL

I finally got around to trying your suggestions and unfortunalty the cap lock still dose not stay on.

I tried new drivers and apparently there aren't any.  I also tried uninstalling the key board and sticky keys.. no luck there either.

Maybe its a mechanical issue with the actual key??

[Vegimite]

Hi SDJL

I finally got around to trying your suggestions and unfortunalty the cap lock still dose not stay on.

I tried new drivers and apparently there aren't any. I also tried uninstalling the key board and sticky keys.. no luck there either.

Maybe its a mechanical issue with the actual key??

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@SDJL wrote:

Hi @Vegimite,

How it goes with the Caps Lock key now?

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[SDJL · Accepted solution]

Hi @Vegimite,

Here is link of how to open the onscreen keyboard to type: https://support.microsoft.com/en-us/help/10762/windows-use-on-screen-keyboard

You may need it if the physical keyboard brings your trouble.

Also, you may contact HP support or a local repair store to arrange a physical check for the caps lock LED issue.

To contact HP support, use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.