Charge only when off

[Thuleab]

My laptop will only charge when off or "sleep"
When it is on it will no longer charge ???

[Dvortex]

Hello, @Thuleab – Hope you are well 🙂
 

Thanks for reaching out to the HP Forums! I will certainly do my best to help you with your notebook power issue 🙂

I understand that you are facing issues while charging the notebook. It charges when it is turned off or in sleep mode. Please try the steps mentioned below and check:

1. Turn off the HP notebook.
2. Unplug AC power.
3. Remove battery.
4. Replace AC power.
5. Turn on laptop, allow OS to boot.
6. Once logged into the machine, perform a normal shut down.
7. Unplug AC power.
8. Replace battery.
9. Replace AC power.
10. Turn on laptop, allow OS to boot.

If the issue persists, try the steps mentioned here: http://hp.care/2cMZFxJ

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Thuleab]

I have now tried the idea you mentioned.

Unfortunately it did not work 😞

[DavidSMP · Accepted solution]

Hi @Thuleab,

I reviewed the post comprehensively. Brilliant troubleshooting and superbly executed. 🙂 Kudos to you for that. :)This looks like a hardware issue with the computer. Please contact HP phone support to get the unit serviced by following these steps.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @Thuleab ,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂