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‎11-18-2016 08:11 AM

HP Recommended
Product: P4H48EA
Operating System: Microsoft Windows 10 (64-bit)
What should I do to solve this issue
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2016 04:49 AM

HP Recommended

Try a usb device like maybe a mouse in all the ports and report which one does not work. You can, of course get by with one port out but if they all do not work that is a huge problem. 

View solution in original post

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3 REPLIES 3

‎11-18-2016 08:19 AM

HP Recommended

15-ac144ne is the Model. Is it still under warranty? Which usb port(s)? The one on the right is on a separate daughterboard which can be replaced but the ones on the left are part of the motherboard and cannot be fixed without replacing the motherboard. 

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‎11-19-2016 04:31 AM

HP Recommended

 

 

YES ,Is stll under warrenty but only 7 days remaining.

        

    Failure ID shown in the computer is 9CXT3V-7SB8A3-XD7WMF-8D1VO3.

     

    

     I donn't the which port it is, I happened to see it when i do the component test .

 

 

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‎11-19-2016 04:49 AM

HP Recommended

Try a usb device like maybe a mouse in all the ports and report which one does not work. You can, of course get by with one port out but if they all do not work that is a huge problem. 

Was this reply helpful? Yes No
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