Constant high fan speed and heat in laptop

[ARJEE]

For two days my HP Envy 15 has been going mad with high fan noise and heat.  Scared it will fry, I kept it off. 

From the several solutions on HP forum, I looked for a BIOS update but there are none for my Windows 10, 64-bit system. 

Another solution was to go to Task Manager and look out for high CPU hogging processes, and found my 'HP Support Solutions Framework Service" itself was high on 50%.   Following instructions, I tried to uninstall the 'HP...Service' from Control Panel, but message said I cannot.  Moreover, I could not find an appropriate 'HP... Service' for my Windows 10 64bit system.   Finally, I closed down the HP Support Solutions Framework Service process from Task Manager and the fan and heat died away.   But I fear the fan and heat may return on rebooting, or that the heat is building up inside but the fan is disconnected.  Any body knows where to find 'HP Support Solutions Framework Service' for Windows 10, 64-bit?

ANYONE WITH SOLUTION TO THIS PROBLEM PLEASE HELP!

[GBL84]

Hello,

The BIOS aviailable for WIN 8.1 will also support WIN 10

Please go ahead and update sp76843.exe BIOS Version: F.68 Rev.A

NOTE :

Step 1: Removing dust and lint by cleaning vents

Most notebook computers have vents located around the case to allow air to flow through the case. If these vents become clogged, or if heat-generating parts become covered with dust, the fan cannot cool the components properly, because the laptop is hot and overheating becomes a problem. Lint and dust accumulation prevents air from flowing around the cooling fan blades and causes the fan to work harder and the laptop to get hot. If there is dust in the vents, you should clean the laptop by blowing out the dust from around the fan and heat shield. This prevents dust from accumulating.

It is not necessary to open the notebook (laptop) to clean out the dust with the canned, compressed air.

The following graphics show the dust accumulation on the inside of the laptop, but dust around the fans and heat shield of the laptop can be cleaned without opening the computer.

Figure : Dust accumulation

Figure : Dust accumulation around a fan

 caution:

To prevent damage to the notebook, make sure it is turned off and the AC adapter is disconnected before spraying with compressed air.

Use a can of compressed air (a vacuum cleaner on blow function or a hair dryer in cool air mode can also be used, though compressed air is better suited for this task) to remove dust from the laptop vents and prevent overheating. Removing the dust increases the air flow to improve cooling and allows the fan to run quieter.

The cooling vents are located in various places depending on the laptop model. You can identify the vents by looking for the copper or black fins inside the vents.

 note:

Be sure to find and clean all the vents on your laptop with the compressed air . Your particular laptop might have vents on the side, the back, or the bottom. Some newer laptops might not have any vents at all.

You should blow the compressed air into the vents on your laptop, and into other openings such as the fan intake vent to help keep the air circulating and prevent dust from accumulating on components.

Figure : Side vents

Figure : Bottom vents

By taking this action periodically as a preventive measure, you can greatly reduce the possibility of component damage and prevent the slowdown of the notebook's performance.

Hope this helps, for any further queries reply to the post and feel free to join us again

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[ARJEE]

Thanks GBL84 for the tip.  When I update the BIOS, with gthe Windows 8.1 version and let you know.  Meanwhile, the alarming fan and heat has subsided after I shut down the  HP Support Solutions Framework Service.  But as you said the internals must be cleant of accumulating dust.  Is there any video tutorial of how to go about opening up the various layers under a HP ENVY 15-j040el  to get to fan enclosure?

Thanks 

Robin

[GBL84]

Please check this link :http://thesml.hp.com/

Helps to remove and replace

Choose laptops and hybrids,...envy notebooks..Select your model, select FRU remove repalce videos

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[ARJEE]

Thanks once again GBL84. 

Anything wrong with the link, because it does not open. 

[GBL84]

The website might be down, try again later

Try this : http://h20464.www2.hp.com/index.html

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[ARJEE]

Thanks GBL84 for your great help. The link does not feature my HP Envy 15-J series.  There is no trace of Envy at all. But I have found very useful tutorial videos Envy 15-J series. 

I appreciate your great help.

Robin

[GBL84 · Accepted solution]

You are very Welcome !!

All the Best !!   Thanks for being a member!

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee