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‎05-03-2024 11:20 AM

HP Recommended
Operating System: Microsoft Windows 11

I am using HP pavilion 15 inch laptop metal body which is less than 6 months old and it started corrosion in the area where I keep my palm ,is this comes under warranty is there any solution I can fix it 😞

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1 REPLY 1

‎05-04-2024 02:01 PM

HP Recommended

Hi @Unni6007 ,

 

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

 

Corrosion on a laptop's metal body, especially within just six months of use, is definitely concerning. 

Unfortunately, there are no further actions we can take through this channel. Since your laptop is still under warranty, I highly reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

 

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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