Cursor continually jumps around as I type, auto deletes text, etc - HP Pavilion dv6

[JaReid76]

Problem:  Cursor continually jumps around as I type, auto deletes text, etc.

Changes That Prompted Problem:  Hard Drive Failed and Replaced

Model:  HP Pavilion dv6

Windows Edition :  Windows 7 Pro OA

Processor:  AMD A10-4600M APU with Radeon (tm) HD Graphics 2.30 GHz

Memory:  8.00 GB

System Type:  64-bit Operating System

Pen:  No Pen or Touch Input

Mouse:  Per Device Manager - PS/2 Compatible Mouse

Keyboard:  Per Device Manager - Standard PS/2 Keyboard

Thanks so much for any help that can be provided!

[RedRose0528]

Hello JaReid76,

I understand you’re stating the cursor jumps around on your screen, is that correct? I will do all I can to help you resolve this issue.

Does there seem to be anything in particular that you have to be doing or is there a program that always seems to be up when this issue happens?

Please respond back at your earliest convenience.

Thanks

[JaReid76]

Thanks so much for any help you may be able to provide. 

It does not seem specific to a program/software.  I have noticed the problem in word, office, outlook, gmail, etc.  The only change in the system is that the problem developed after loading a new hard drive. 

Side note, I am a parent of three young children and one of them continually gets to my computer and he drools a lot.  I haven't noticed anything that would appear as liquid saturating the board, but that would be the only other issue I can imagine that may have had an instantaneous impact on performance?

Thx again!

[RedRose0528]

JaReid76,

Thank you for that information.

I would like you to open the device manager to check the current drivers for your touchpad.

1.       Once the device manager is open open the Mice and other pointing devices section

2.       Right click on the Synaptics option

3.       Left click on properties

4.       Another window will appear click on the driver tab

Once you see that information please let me know what it shows as your driver version and date.

Also can you please provide the full make and model of the DV6 that you have, if you are unsure where to locate that information have a look at this link for a little help if needed.

Please respond back at your earliest convenience.

Thanks

[JaReid76]

Thanks for your reply.  Here is the requested information:

Computer

Product:  A3G60AV

Model: dv6z-7000

Driver

Provider:  Microsoft Corp

File Version: 6.1.7600.16385 (win7_rtm.090713-1255)

Thank you.

[RedRose0528]

JaReid76,

Are you using a wired or wireless mouse or the touchpad on the laptop?

Please respond back at your earliest convenience.

Thanks

[JaReid76]

Wired, I assume at least.  It's just the built in finger mouse on the keyboard. 

[RedRose0528]

JaReid76,

Okay so you are not using a mouse that is plugged into one of the ports on the side, correct?

Please respond back at your earliest convenience.

Thanks

[JaReid76]

No, I am not using a plug in mouse.  Thx.

[RedRose0528]

JaReid76,

Okay, just wanted to get that clear.

Now when you accessed the device manager and opened the Mice section was Synaptics an option listed?

Please respond back at your earliest convenience.

Thanks