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‎04-22-2017 03:42 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (32-bit)

It happened a couple of times already: after turning on my laptop, the cursor starts moving like crazy, opening windows that are on the descop. Usually I had to restart it to resolve the issue. What is the problem with it and how to fix it, before it accidently messes up my files?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2017 09:42 PM

HP Recommended

You can either try the one I posted and see if it resolves your issue or install the one listed in your HP support page

https://support.hp.com/in-en/drivers

View solution in original post

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5 REPLIES 5

‎04-22-2017 07:54 PM

HP Recommended
Hi,


Did you try installing the Touchpad driver?

Install Windows 10 PS/2 & SMBus Devices drivers from the following link.

Uninstall the current drivers, reboot, install the new ones, reboot again

http://www.synaptics.com/resources


Regards

Visruth
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‎04-22-2017 09:17 PM

HP Recommended

I tried installing it but the system shows there is newer version already installed.

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‎04-22-2017 09:42 PM

HP Recommended

You can either try the one I posted and see if it resolves your issue or install the one listed in your HP support page

https://support.hp.com/in-en/drivers

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‎04-23-2017 09:23 AM

HP Recommended

I just downloaded the one from hp. So far so good. If anything goes wrong, I'll post it. Thanks for your help!

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‎04-23-2017 09:25 AM

HP Recommended

You're welcome.

That's good to hear 🙂

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