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‎03-23-2017 02:03 AM

HP Recommended
Product: Model #: N5P48UA Serial #: 5CD
Operating System: Microsoft Windows 10 (64-bit)

I have been having issues with my dvd/cd drive not recognizing any cd/dvd's that I put in. I put a dvd in and it keeps telling me that there is no disc in the drive. I have tried blank cd/dvd's.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2017 02:17 AM

HP Recommended

Hi,

 

To isolate the Issue with hardware or Software,

Please find the plan of Action:

 

Method 1: Update or reinstall the driver 

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.

To reinstall the driver, follow these steps:

  1. Press the Windows logo key + R to open the Run dialog box.
  2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.
  4. When you are prompted to confirm that you want to remove the device, select OK.
  5. Restart the computer.

After the computer restarts, the drivers will be automatically installed.

If your problem is not solved, try the next method.

Method 2 :  Update the Windows and check.

Method 3 : If you have any bootable CD/DVD try to Boot from that if not booting suspecting issue with Hardware issue.

 

if not resolved please contact to HP Technical Support team 🙂

 

Thank for choosing HP 🙂

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.


I am an HP Employee

View solution in original post

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4 REPLIES 4

‎03-23-2017 02:12 AM

HP Recommended

Hi,

 

         Try the steps listed the below link

 

http://support.hp.com/us-en/product/HP-Pavilion-15-Notebook-PC-series/8499302/model/8857405/document...

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
Was this reply helpful? Yes No

‎03-23-2017 02:14 AM

HP Recommended

 HI

 

Thank you for visiting the HP Forums!

 

PLease follow the below article 

http://support.hp.com/in-en/document/c03370738

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.


I am an HP Employee
Was this reply helpful? Yes No

‎03-23-2017 02:17 AM

HP Recommended

Hi,

 

To isolate the Issue with hardware or Software,

Please find the plan of Action:

 

Method 1: Update or reinstall the driver 

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.

To reinstall the driver, follow these steps:

  1. Press the Windows logo key + R to open the Run dialog box.
  2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.
  4. When you are prompted to confirm that you want to remove the device, select OK.
  5. Restart the computer.

After the computer restarts, the drivers will be automatically installed.

If your problem is not solved, try the next method.

Method 2 :  Update the Windows and check.

Method 3 : If you have any bootable CD/DVD try to Boot from that if not booting suspecting issue with Hardware issue.

 

if not resolved please contact to HP Technical Support team 🙂

 

Thank for choosing HP 🙂

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.


I am an HP Employee
Was this reply helpful? Yes No

‎03-23-2017 02:49 AM

HP Recommended

I tried that before I came to the forum.I made sure that I tried all that i can do iwth your contacting your company.

 

Was this reply helpful? Yes No
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