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‎09-28-2016 01:01 AM

HP Recommended
Product: Probook 4740s
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I'm updating a Probook 4740s to windows 10, but I can't find the driver for an unknown device :

 

USB\VID_138A&PID_003D\0030EACE788E

 

Can anyone help me?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2016 07:18 AM

HP Recommended

Hi:

 

I would try the W8.1 fingerprint sensor driver...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications. 

 

ftp://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

 

The above driver does have support for the hardware ID you posted.  I just don't know if it will work on W10 or not.

 

[Validity.NTamd64]
%USB\vfs491.DeviceDesc% =USB_Install, USB\VID_138A&PID_003D

 

You can also try manually installing the driver if the auto install doesn't work.

 

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎09-28-2016 01:42 AM

HP Recommended

Please try the driver from the following weblink:

https://download.lenovo.com/pccbbs/mobiles/l67y47a0.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Was this reply helpful? Yes No

‎09-28-2016 02:58 AM

HP Recommended

Nope, didn't work.

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‎09-28-2016 07:18 AM

HP Recommended

Hi:

 

I would try the W8.1 fingerprint sensor driver...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications. 

 

ftp://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

 

The above driver does have support for the hardware ID you posted.  I just don't know if it will work on W10 or not.

 

[Validity.NTamd64]
%USB\vfs491.DeviceDesc% =USB_Install, USB\VID_138A&PID_003D

 

You can also try manually installing the driver if the auto install doesn't work.

 

1 person found this reply helpful
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‎09-29-2016 12:11 AM

HP Recommended

Thanks Paul, you did it again.

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‎09-29-2016 07:00 AM

HP Recommended

You're very welcome.

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