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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Driver for unknown device (Probook 4740s WIN10)

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09-28-2016 01:01 AM
Hi,
I'm updating a Probook 4740s to windows 10, but I can't find the driver for an unknown device :
USB\VID_138A&PID_003D\0030EACE788E
Can anyone help me?
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Accepted Solutions
09-28-2016 07:18 AM
Hi:
I would try the W8.1 fingerprint sensor driver...
This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.
ftp://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe
The above driver does have support for the hardware ID you posted. I just don't know if it will work on W10 or not.
[Validity.NTamd64]
%USB\vfs491.DeviceDesc% =USB_Install, USB\VID_138A&PID_003D
You can also try manually installing the driver if the auto install doesn't work.
09-28-2016 01:42 AM
Please try the driver from the following weblink:
https://download.lenovo.com/pccbbs/mobiles/l67y47a0.exe
Regards,
Vidya
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09-28-2016 07:18 AM
Hi:
I would try the W8.1 fingerprint sensor driver...
This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.
ftp://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe
The above driver does have support for the hardware ID you posted. I just don't know if it will work on W10 or not.
[Validity.NTamd64]
%USB\vfs491.DeviceDesc% =USB_Install, USB\VID_138A&PID_003D
You can also try manually installing the driver if the auto install doesn't work.