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‎11-05-2016 05:14 PM

HP Recommended

New HP Pavilion x 2 windows 10 laptop (64 bit) will not operate external usb dvd drive. When the drive is connected it will show up on  the file explorer and disk management but when cd put into the drive it disappears from both and the cd will not play or be displayed to open files.  The dvd drive works perfectly on my PC running windows 7 (64bit). Any help appreciated.

1 REPLY 1

‎11-08-2016 12:32 PM

HP Recommended

Hi@HOPEMAN13,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

External DVD drive not working. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I recommend you try the steps from the link below and check if that helps.

 

http://hp.care/2fBTBqQ

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
I work on behalf of HP

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