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‎09-18-2021 10:07 PM - edited ‎09-19-2021 07:46 AM

HP Recommended
Product: Envy 15-ae008tx
Operating System: Microsoft Windows 10 (64-bit)

My Envy 15 Touchscreen laptop of 6 years stopped charging the battery and hence replaced the battery (replacement battery model- LP03XL). But the laptop refuses to charge the battery. It started depleting the charge and now became zero. After fixing the battery it was showing orange light and now showing solid white. 

 

I have tried the below steps so far.

1. UEFI diagnostics for battery with no failure code (it says OK for failure code and 0 for battery status in result). It shows battery charging capacity as 97%.

2. Uninstalling "Microsoft ACPI Compliant Control Method Battery" 

3. Run battery and AC adaptor tests in HP Support assistant - Run Hardware Diagnostic. Both results Passed.

4. Upgraded the bios to the latest (F50)

5. Tried resetting my OS (Windows 10 Home) but it fails repeatedly saying - "The computer restarted unexpectedly or encountered an unexpected error. Windows installation can not proceed"

The laptop is out of warranty and without any care pack support. Please guide how to resolve this issue.

 

An Update: I could reinstall a fresh copy of Windows. After restarting, I can see the light changing back to orange but UEFI diagnostics for batter now showing a failure code - MBX4XA-7RWAQ6-XD7WMG-C0FT03

Please advise if I have to replace the battery again?

 

 

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