Error ID after UEFI Hardware diagnostic

[BG_87]

Hi all,

After few random reboots, I decided to upgrade the BIOS of my machine given the fact that an update was released few days ago.

Even after the update, I kept getting random reboots. So, I decided to perform a CPU + RAM stress test through the UEFI hardware diagnostic. After 8 successful iterations, the 9th gave a CPU error with ID: QC7Q9A-AHBC3X-XD7V41-07R003.

Can someone explain me what does this means?

Thank you!

[Gaya1239 · Accepted solution]

Hi @BG_87 , 

Welcome to the HP Support Community

I understand you are facing an issue with your Error ID after UEFI Hardware diagnostic. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[BG_87]

Hi @Gaya1239,

I have resolved downloading the HP diagnostic tool suggested for my computer (version 8.something instead of 10.something currently available on the main HP diagnostic webpage). With version 8. the ID changed and now the QR code guides me toward a page that explain the issue that I'm facing (USB ports seems faulted).

Thank you!