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- HP Community
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- Extended warranty status already expired before starting
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07-02-2017 07:17 AM
Hello,
I'm new to this forum, any assistance is welcome 🙂
Just bought a hp laptop recently and registered the warranty. I checked the warranty status via serial code, which turned out to be active as expected. My package also came with an extended warranty bundle, which starts in 2018 and ends 2019. However, the status for that warranty is expired.
Is this a normal issue or should I call HP careline? I somehow think the extended warranty will not activate when 2018 comes, and by then it'll probably be too late to seek help.
Thank you
Solved! Go to Solution.
Accepted Solutions
07-02-2017 10:36 AM
Yes, Contact Support -- our community forum cannot answer questions about Warranty.
HP Contact Information – Sales, Technical Support, other Contacts
For USA / Canada
- Create case online: HP Customer Support - USA / Canada - Contact
- Receive Case Number and Contact Information (after the completed form is submitted)
For UK
- For faster support, create case online HP Customer Support - UK - Contact
- Contact Phone: 0207 660 0596
OR
HP Tech support/ Customer Service – Some English-Speaking Countries
OR “everywhere else”
----------------------------------------------------------------------------------------------
Help to find Product Number:
- Identify my Notebook Model
- HP Printers - How Do I Find My Model or Printer Number?
- HP Printers, Desktops, Printers, and Devices – Find Product Number
Warranty Check
Use the "multiple systems" method to check your single system or multiple systems:
> Select your Country
> Click Check your product warranty
> Scroll down: Select / Click Check multiple warranties box "Continue"
> Enter the information for one or more systems to be checked
Scams and Unscrupulous Contacts – Please READ:
HP Limited Warranty Statement (General Information)
Optional Coverage Plans:
Enter your product number in the form to view available Warranty plans
CarePack Definitions:
Service Centers
- Find Authorized support providers - USA (Change “Current country” location on the webpage)
Care Pack and Services
- HP Consumer Services (Service Purchase Information)
- 1-866-724-8600
HP Collection of “how-to” videos
- HP Video Gallery
- Use Categories and the search window to narrow the search
- For example, search for “Scan”
Is your HP Product “vintage? (Ten years of age or older)
- Typically, HP stops supporting consumer products after ten years.
Read the policy and find out if your HP device is on the list.
HP Customer Support - Retired Products
Moving your printer to Another Country / Region?
- Have your new region’s printer ink purchased and on hand, then contact HP Support
HP Printers - Finding Ink Cartridges after Moving to Another Country/Region
ePrint News – Mobile Printing
- Print from your Android or Amazon Fire device with the HP ePrint app.
HP Printers - Printing with HP ePrint App (Android, Amazon Fire)
- The HP ePrint app retired for Apple iOS devices on May 31, 2017. For more information, see section: How does the retirement of the iOS version of the HP ePrint app affect my Apple iOS device?
Frequently asked questions (FAQs)
Sustainability
- HP collects used products for resale and recycling in 73 countries and territories worldwide
Click Thumbs Up to say Thank You!
Answered? Click my post "Accept as Solution" to help others find it.
07-02-2017 10:36 AM
Yes, Contact Support -- our community forum cannot answer questions about Warranty.
HP Contact Information – Sales, Technical Support, other Contacts
For USA / Canada
- Create case online: HP Customer Support - USA / Canada - Contact
- Receive Case Number and Contact Information (after the completed form is submitted)
For UK
- For faster support, create case online HP Customer Support - UK - Contact
- Contact Phone: 0207 660 0596
OR
HP Tech support/ Customer Service – Some English-Speaking Countries
OR “everywhere else”
----------------------------------------------------------------------------------------------
Help to find Product Number:
- Identify my Notebook Model
- HP Printers - How Do I Find My Model or Printer Number?
- HP Printers, Desktops, Printers, and Devices – Find Product Number
Warranty Check
Use the "multiple systems" method to check your single system or multiple systems:
> Select your Country
> Click Check your product warranty
> Scroll down: Select / Click Check multiple warranties box "Continue"
> Enter the information for one or more systems to be checked
Scams and Unscrupulous Contacts – Please READ:
HP Limited Warranty Statement (General Information)
Optional Coverage Plans:
Enter your product number in the form to view available Warranty plans
CarePack Definitions:
Service Centers
- Find Authorized support providers - USA (Change “Current country” location on the webpage)
Care Pack and Services
- HP Consumer Services (Service Purchase Information)
- 1-866-724-8600
HP Collection of “how-to” videos
- HP Video Gallery
- Use Categories and the search window to narrow the search
- For example, search for “Scan”
Is your HP Product “vintage? (Ten years of age or older)
- Typically, HP stops supporting consumer products after ten years.
Read the policy and find out if your HP device is on the list.
HP Customer Support - Retired Products
Moving your printer to Another Country / Region?
- Have your new region’s printer ink purchased and on hand, then contact HP Support
HP Printers - Finding Ink Cartridges after Moving to Another Country/Region
ePrint News – Mobile Printing
- Print from your Android or Amazon Fire device with the HP ePrint app.
HP Printers - Printing with HP ePrint App (Android, Amazon Fire)
- The HP ePrint app retired for Apple iOS devices on May 31, 2017. For more information, see section: How does the retirement of the iOS version of the HP ePrint app affect my Apple iOS device?
Frequently asked questions (FAQs)
Sustainability
- HP collects used products for resale and recycling in 73 countries and territories worldwide
Click Thumbs Up to say Thank You!
Answered? Click my post "Accept as Solution" to help others find it.
Didn't find what you were looking for? Ask the community