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HP Recommended
HP Pavilion - 14-al102tx
Microsoft Windows 10 (64-bit)

Hello,

I'm new to this forum, any assistance is welcome 🙂

 

Just bought a hp laptop recently and registered the warranty. I checked the warranty status via serial code, which turned out to be active as expected. My package also came with an extended warranty bundle, which starts in 2018 and ends 2019. However, the status for that warranty is expired.

 

Is this a normal issue or should I call HP careline? I somehow think the extended warranty will not activate when 2018 comes, and by then it'll probably be too late to seek help.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Bennn

 

Yes, Contact Support -- our community forum cannot answer questions about Warranty.

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

For USA / Canada

  1. Create case online: HP Customer Support - USA / Canada - Contact
  2. Receive Case Number and Contact Information (after the completed form is submitted)

 

For UK

  1. For faster support, create case online HP Customer Support - UK - Contact
  2. Contact Phone: 0207 660 0596

 

OR

HP Tech support/ Customer Service – Some English-Speaking Countries

 

OR “everywhere else”

HP World-Wide Support

 

----------------------------------------------------------------------------------------------

Help to find Product Number:

 

Warranty Check

 

       Use the "multiple systems" method to check your single system or multiple systems:

            >  Select your Country

            >  Click Check your product warranty

            >  Scroll down:  Select / Click Check multiple warranties box "Continue"

            >  Enter the information for one or more systems to be checked

 

Scams and Unscrupulous Contacts – Please READ:

 

HP Limited Warranty Statement (General Information)

 

Optional Coverage Plans:

Enter your product number in the form to view available Warranty plans

 

CarePack Definitions:

 

Service Centers

 

Care Pack and Services

 

HP Collection of “how-to” videos

  • HP Video Gallery
  • Use Categories and the search window to narrow the search
  • For example, search for “Scan”

 

Is your HP Product “vintage?  (Ten years of age or older)

  • Typically, HP stops supporting consumer products after ten years.

              Read the policy and find out if your HP device is on the list.

              HP Customer Support - Retired Products

 

Moving your printer to Another Country / Region? 

  • Have your new region’s printer ink purchased and on hand, then contact HP Support

             HP Printers - Finding Ink Cartridges after Moving to Another Country/Region

 

ePrint News – Mobile Printing

  • Print from your Android or Amazon Fire device with the HP ePrint app.

             HP Printers - Printing with HP ePrint App (Android, Amazon Fire)

 

  • The HP ePrint app retired for Apple iOS devices on May 31, 2017. For more information, see section: How does the retirement of the iOS version of the HP ePrint app affect my Apple iOS device?

             Frequently asked questions (FAQs)

 

Sustainability

  • HP collects used products for resale and recycling in 73 countries and territories worldwide

             HP Product return & recycling

 

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Bennn

 

Yes, Contact Support -- our community forum cannot answer questions about Warranty.

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

For USA / Canada

  1. Create case online: HP Customer Support - USA / Canada - Contact
  2. Receive Case Number and Contact Information (after the completed form is submitted)

 

For UK

  1. For faster support, create case online HP Customer Support - UK - Contact
  2. Contact Phone: 0207 660 0596

 

OR

HP Tech support/ Customer Service – Some English-Speaking Countries

 

OR “everywhere else”

HP World-Wide Support

 

----------------------------------------------------------------------------------------------

Help to find Product Number:

 

Warranty Check

 

       Use the "multiple systems" method to check your single system or multiple systems:

            >  Select your Country

            >  Click Check your product warranty

            >  Scroll down:  Select / Click Check multiple warranties box "Continue"

            >  Enter the information for one or more systems to be checked

 

Scams and Unscrupulous Contacts – Please READ:

 

HP Limited Warranty Statement (General Information)

 

Optional Coverage Plans:

Enter your product number in the form to view available Warranty plans

 

CarePack Definitions:

 

Service Centers

 

Care Pack and Services

 

HP Collection of “how-to” videos

  • HP Video Gallery
  • Use Categories and the search window to narrow the search
  • For example, search for “Scan”

 

Is your HP Product “vintage?  (Ten years of age or older)

  • Typically, HP stops supporting consumer products after ten years.

              Read the policy and find out if your HP device is on the list.

              HP Customer Support - Retired Products

 

Moving your printer to Another Country / Region? 

  • Have your new region’s printer ink purchased and on hand, then contact HP Support

             HP Printers - Finding Ink Cartridges after Moving to Another Country/Region

 

ePrint News – Mobile Printing

  • Print from your Android or Amazon Fire device with the HP ePrint app.

             HP Printers - Printing with HP ePrint App (Android, Amazon Fire)

 

  • The HP ePrint app retired for Apple iOS devices on May 31, 2017. For more information, see section: How does the retirement of the iOS version of the HP ePrint app affect my Apple iOS device?

             Frequently asked questions (FAQs)

 

Sustainability

  • HP collects used products for resale and recycling in 73 countries and territories worldwide

             HP Product return & recycling

 

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.