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‎03-22-2017 12:39 AM

HP Recommended
Product: Hp pavillion g7
Operating System: Microsoft Windows 10 (64-bit)

Hey! I I have a ltitle problem with my Hp pavillion g7 keyboard keys, some keys like 'g','h',backspace don't work sometimes   and randomly sometimes they work. I've remove the keys and checked for any problem with the key, like any blockage or something, but I found none. I just wanted to know if there is anyway to fix it before I take it to repair. I would really appreciate some help. Thank you 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2017 04:17 AM

HP Recommended

looks like a hardware fault. you can confirm this by entering BIOS and try using keyboard inside BIOS etc... this should help you confirm that any virus etc is not playing around. if keyboard has same behavior inside BIOS also, i think you need tocontact HP for part replacement. 

 

you may contact HP support.
Please visit http://www.hp.com/ > select the country from left hand side bottom (USA is selected by default) > on next page, on right hand side top, click "connect with HP" icon, you should have options to email HP or call HP.

Hope it helps.

Regards,
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***

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1 REPLY 1

‎03-22-2017 04:17 AM

HP Recommended

looks like a hardware fault. you can confirm this by entering BIOS and try using keyboard inside BIOS etc... this should help you confirm that any virus etc is not playing around. if keyboard has same behavior inside BIOS also, i think you need tocontact HP for part replacement. 

 

you may contact HP support.
Please visit http://www.hp.com/ > select the country from left hand side bottom (USA is selected by default) > on next page, on right hand side top, click "connect with HP" icon, you should have options to email HP or call HP.

Hope it helps.

Regards,
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***
Was this reply helpful? Yes No
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