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‎11-10-2018 10:49 AM

HP Recommended
Product: HP Envy touchSmart 15 (E1P04AV)
Operating System: Microsoft Windows 10 (64-bit)

The Fingerprint reader is NOT listed in Biometric Devices/Device Manager on my HP Envy TouchSmart 15, with the WIN10 free upgrade.

MS Hello is NOT available in my WIN10 free upgrade.

I've tried the Synaptics driver - failed.

I've tried the Validity Fingerprint Sensor Driver (sp63418.exe) - failed.

I've tried the Synaptics driver - failed.

I've tried the Validity Fingerprint Sensor Driver (SP64970.exe) - failed.

Please help.

1 person had the same question
1 REPLY 1

‎11-11-2018 05:10 PM

HP Recommended

@seahog

 

Welcome to HP forums, I see that you are getting issues with the fingerprint reader.

 

Follow the below steps to fix this issue 

Update the BIOS and Chipset drivers from this link:- Click here

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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