• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Envy laptop
Microsoft Windows 10 (64-bit)

Envy laptop L8Y93AV. I just installed the latest Windows updates and now my fingerprint reader is totally inoperative, It does not flash or respond at all even when tying to puy in a new fingerprint. PIN sign in works fine. Short of removing the updates (I actually believe they are supposed to increase security. ) now what?

2 REPLIES 2
HP Recommended

Hi ,

 

You might be able to use this Validity Sensor Driver:

 

sp72114 Validity Sensor V 4.5.289.0 

 

Link : ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72114.exe

 

In general, Series 6 HP SimplePass can run on Windows 10.  It was, and continues to be, robust and sturdy code.

 

If you have truly lost the Series 6 HP SimplePass program AND if you do not have an Export of your Webcards (website / password backup) -- then you might decide to switch to the newer, and still supported, Series 8 HP SimplePass program.

 

Series 8 HP SimplePass is not an "upgrade" from the older Series 6 version of the program; it is different code - that is, a completely different rendition of the SimplePass product.

 

Series 8 HP SimplePass is written by Softex.

 

Series 6 HP SimplePass was written by AuthenTec.

 

You may, of course, decide to try and run Series 6 HP SimplePass; the program may run with your newer Validity Sensor Driver.

 

Series 6 HP SimplePass:

sp63224 HP SimplePass V6.0.100.276 Win7-8

 

Link : http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63224.exe

 

 

Series 8 HP SimplePass:

sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit

 

Link : ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe

 

 

General rules:

 

Pay attention to the Order of Events when (re)installing your driver and / or software:

  • Sign-in Options matter – if the system supports Native Windows fingerprint logon, you must assign and configure a PIN to enable the fingerprint sign-in
  • Validity Sensor Driver First >> Reboot
  • SimplePass Software Next >> Reboot

 

Reference:

 

Instructions to Upgrade HP SimplePass

 

Link : https://onedrive.live.com/view.aspx?cid=56113256B09443F6&resid=56113256B09443F6!25632&app=WordPdf

 

r-K

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

 

I am an HP employee!!

 

Karthikeyan S
I am an HP Employee
HP Recommended

Here is the dumb part - after I posted here, of course. After the update,  I restarted  a few times. Same problem.  I posted here, restarted again, and all is well. I guess the post fixed it.... Typical Windows.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.