HDD Failure After Repair By HP

[LiamBearr]

I recently had my laptop HDD repaired by HP under warranty, after it had failed completely not allowing me to boot the computer at all. Since then, the same issue that was repaired has returned. The warranty ran out two days ago. I was wondering what HP can do to help resolve my issue, and whether or not the HDD which they replaced the original with would be under any kind of warranty itself. I find it highly disappointing that the same issue would return after it had been repaired. I have tried to contact HP, but am not able to, as my laptop is out of warranty. Having returned, this issue is making me slightly distrustful of HP products in the future. I would like to know what can/will be done about this issue. 

Regards, Liam Eyre.

[Jeet_singh · Accepted solution]

Hi @LiamBearr,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[LiamBearr]

Thanks so much for taking the time to respond to me, and try to help. It is greatly appreciated.  Once again, thank you :). 

[LiamBearr]

Apologies for continuing to ask things, but may I ask, how and when will I receive a message? Will it be on this site or in my e-mail? Thanks again.