HELP !! My computer is stuck on window resume loader page

[Suebearrrr]

My computer is a hp 1740 it was a computer given to me as a gift a used one from a family member but I tried to plug a keyboard in (also a hp make keyboard) and it says the last attempt to resume the system from its previous location failed attempt to resume again ?

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Delete restoration data and proceed to system boot menu .. But the only thing is the keyboard doesn't respond or work neither does the mouse and I've tried everything to get it to work it just won't budge and I've looked everywhere for the answer but cannot find it please help me it would mean allot !!

[KNRK]

Dear Customer,

Welcome to HP Support Forum and we are glad to assist you.

According to the message you have posted I suspect this could be because of the recent changes made if any.

I would kindly request with you to perform the below shown steps to resolve the issue:

Step 01. Turn OFF the PC

Step 02. Power ON the PC and keep tapping F8 Key

Step 03. Select "Safe mode" from the Advance Boot Option list

Note: Wait till you get to the Windows Desktop

Step 05. Please remove unwanted startup items and uninstall unwanted applications

Step 06. Please reboot/restart the PC the normal way

Note: Incase if these steps doesn't work you can continue troubleshooting the issue again

Step 01. Turn OFF the PC

Step 02. Power ON the PC and keep tapping F8 Key

Step 03. Select "Last known good configuration" from the Advance Boot Option list

Note: Wait till you get to the Windows Desktop

Step 04. Please remove unwanted startup items and uninstall unwanted applications

Step 05. Please reboot/restart the PC the normal way

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

I work on behalf of HP

[Suebearrrr]

This did not work ! It's still not responding as if the keyboard isn't even noticed and It won't work at all I've been pressing f8 but my computer is still on the same creen

[KNRK · Accepted solution]

According to the error message you have posted I suspect there could be a hardware issue on your Notebook

It could be possible that the Hard Drive on the Notebook could be corrupted or it might have bad sectors

Please perform the Steps as shown below:-

1. Please "Turn OFF" the Notebook

2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu

3. Now here, Please select the BIOS option [F10] and under the Advanced or Diagnostic tab

4. You should find the facility to run tests on both the Hard Disk Drive and Memory

Note: Please perform these two tests and post back with the details of any error messages

Please click on the link shown below to find the steps involved in performing a Hard Drive Test

http://support.hp.com/us-en/document/c00439024

http://support.hp.com/us-en/document/c01443317

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

I work on behalf of HP

[pavithshetty]

my pc hp g62 also has the same prblm.none of the above works....!

[sreekanth093063]

I followed all stwps but My PC still not working

[Huffer]

This thread already has a solution. If you want help please start your own.