HP 15-ba079dx - processor running too slow

[bthomas5021]

I bought a factory refurbished HP 15-ba079dx about a month ago at Micro Center. 

I am just now really starting to use it for some work at home, and noticed today through benchmarking that the A10 9600P processor is running underclocked and isn't speeding up regardless of what types of programs / load I put it under.

I have tried running prime 95 on it to stress test, encode AVC video with Handbrake, and even play a few games and the clock stays at 798.38 MHz for all cores most of the time.  Although twice today I have seen it jump to 1197 MHz twice after restarts, but even when it did that it would stay locked at that speed until the next restart no matter what I ran load wise.

I'm hoping that there is a way to resolve this problem with the laptop (possibly turing off cool and quiet or something else to get the CPU to start scaling properly).  The processor is supposed to have a base max speed of 2.4 GHz (3.3 turbo core), but I am not seeing anything near that regardless of load.

HP support, please help if you can.  Besides the performance issues with the CPU I really like the laptop, and am hoping its not a hardware issue and that there is a way to resolve / fix.    

[bthomas5021 · Accepted solution]

I wanted to give an update on my issue.  I ended up updating the bios on the laptop as a last ditch effort to solve the problem.

It worked and the processor is scaling to the full 2.4 GHz plus now, and the machine is much more responsive.  For anyone else having this issue with this laptop / processor combination I would recommend this first as a possible fix if you are in the same boat.

[me-262]

I have the BIOS version Insyde F.13,7/21/2016

I cannot find any other updated BIOS from the laptop software and driver update options...

but I have updated everything and I am running everything ok for games and such..but I am having the occasional crash during a certain game and Mod.

Stargate Beta Conflict on the Homeworld 2 Classic engine...

I am getting this error...

Homeworld2.exe caused a Breakpoint in module Debug.dll at 0023:100015a2.
Error occurred at 2/8/2017 18:29:56.
Homeworld2.exe, run by mike's pc.
Microsoft Windows XP?.
4 processor(s), type 586.
2048 MBytes physical memory.

MiniDump saved to file 'C:\Program Files (x86)\Steam\steamapps\common\Homeworld\Homeworld2Classic\bin\Release\2-8-2017_18_29_56_MiniDump.dmp'

Registers:
EAX=00000000 CS=0023 EIP=100015a2 EFLGS=00000202
EBX=00000000 SS=002b ESP=0019f0a8 EBP=0019fb5c
ECX=5b8e4f80 DS=002b ESI=00000002 FS=0053
EDX=00000000 ES=002b EDI=000007a9 GS=002b
Bytes at CS:EIP:
cc 83 4d fc ff 8d 8d 60 fe ff ff e8 5f fc ff ff

Call Stack:
0x100015A2: dbFatalfAux                                 (C:\Program Files (x86)\Steam\steamapps\common\Homeworld\Homeworld2Classic\bin\Release\Debug.dll)
0x00691311: getLibraryID                                (C:\Program Files (x86)\Steam\steamapps\common\Homeworld\Homeworld2Classic\bin\Release\Homeworld2.exe)
0x006904DE: getLibraryID                                (C:\Program Files (x86)\Steam\steamapps\common\Homeworld\Homeworld2Classic\bin\Release\Homeworld2.exe)

Stack dump:
0019fbd8: bf5cc289 3ca054a8 3f0185a2 004b7df2 0019fc90 0074fdae 0069049b 0019fc90
0019fbf8: 00764d92 ffffffff 274454e0 00692265 00000000 26cb8128 00000004 0ffb8ce0
0019fc18: 004bb6a6 3dcccccd 26cb8128 0fab1158 0019fc9c 1e737dd0 00000000 00000000
0019fc38: ffffffff 3f800000 26cb8174 00000000 0fbb15d8 0047847d 27433138 0fbb15d8
0019fc58: 0019fc94 26cb8174 0fbb15d8 0fbb15d8 0019fc94 00479753 3dcccccd 004b32a3
0019fc78: 3dcccccd 0fbb15d8 00653489 3dcccccd 26cb8128 004bb5e3 0019fcc8 007501bd
0019fc98: ffffffff 00000000 004bb5c8 3dcccccd 26cb8128 0019fcd4 0019fccc 5b8ddda7
0019fcb8: 0000000c 0064937d 0019fccc 004bb414 0019fd00 00750191 ffffffff 00000000
0019fcd8: 00647596 3dcccccd 0f5bb840 00000000 0019fd0c 5b976c0e 0faba938 26cb8128
0019fcf8: 1e737dd0 00000000 0019fe74 00760306 00000000 0019fd28 0064a2cd 3dcccccd
0019fd18: 00aff3d8 5b976c0e 00000001 3dcccccd 00000000 004fae1f 0019fe80 00aff3d8
0019fd38: 00b26ee0 00000000 3dcccccd 000003ec cef61e65 fffffffe 0019ff00 76e2d820
0019fd58: cef61e65 fffffffe

Module list: names, addresses, sizes, time stamps and file times:
C:\Program Files (x86)\Steam\steamapps\common\Homeworld\Homeworld2Classic\bin\Release\LuaConfig.dll, loaded at 0x001f0000 - 49664 bytes - 5759dd0a - file date is 8/20/2016 22:11:16
C:\Program Files (x86)\Steam\steamapps\common\Homeworld\Homeworld2Classic\bin\Release\Homeworld2.exe, loaded at 0x00400000 - 5171648 bytes - 5759de4a - file date is 8/20/2016 22:11:16
C:\Program Files (x86)\Steam\steamapps\common\Homeworld\Homeworld2Classic\bin\Release\Memory.dll, loaded at 0x00910000 - 44032 bytes - 5759dcee - file date is 8/20/2016 22:11:16

.....

you get the idea...

and this log

Computer name: LAPTOP-CQ24RH6L
Windows version: Windows 10 , 10.0, build: 14393
Windows dir: C:\WINDOWS
Hardware: HP Notebook, HP, 81F9
CPU: AuthenticAMD AMD A10-9600P RADEON R5, 10 COMPUTE CORES 4C+6G AMD586, level: 21
4 logical processors, active mask: 15
RAM: 6005317632 bytes total

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Crash Dump Analysis

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Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Mon 2/6/2017 5:49:12 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\020617-28093-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6BB153)
Bugcheck code: 0x124 (0x0, 0xFFFFBA09C35C8038, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 1/11/2017 11:33:45 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\011117-27812-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6BB153)
Bugcheck code: 0x124 (0x0, 0xFFFFE08B7E3568F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

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Conclusion

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2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

I have troubleshooted everything I can think of and cannot figure out what the problem is...

I have done CMD Admin and used all 3 DISM check health scan health and restore health as well as sfc /scannow

and done various other tweakings into regedit and changed some of the values for the kernel and ram memory leaks and what not...

all those scans and CMD checks come back clean with no erros...

I still do not know what the problem is...when I play Stargate Beta Conflict.