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HP Pavilion 15-cx0058wm
Microsoft Windows 10 (64-bit)

My hp 15-cx0058wm Pavilion laptop, 18 months old, just literally blew up. I'm wondering if I can repair it. I had the power cord plugged in (yes, the original OEM HP power supply), and was starting up the laptop. It was under the heavy-load boot-up portion where it's loading up the Windows apps and the desktop, then suddenly an audible "pop", the whole laptop shut off with display, and also 2 puffs of smoke rose from near the power input.

 

I opened the laptop and took out the motherboard expecting to see obvious signs of burning and I do not see anything obvious. I'm wondering if the motherboard is repairable or if these things are too integrated to be able to repair something like this. A replacement motherboard is $200ish on eBay, which doesn't seem worth it for this laptop. I may as well put that money toward a new system.

 

Is this repairable?

 

I have had nothing but trouble with HP laptops, especially with overheating and noisy fans. To have an expensive gaming laptop die in 18 months is ridiculous.

1 REPLY 1
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@PostalAnnex

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

I will escalate your case to HP's Regional Escalation Team

 

Please check your Inbox

 

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KrazyToad
I Am An HP Employee

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