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- Re: HP ENVY 15 CDDVDW SN-208DB Doesn't Display In Storage ...
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03-26-2016 05:34 PM
HELP!
My system doesn't see my optical drive from the desktop "Computer" icon.
Device manager sees the drive.
The drive spins up at boot time.
When I insert a CD/DVD the drive spins up for a few seconds, the green LED flashes. Nothing else happens after that.
Trouble Shooting:
1. Attempted HHO1 firmware update. "This version not supported." Failed.
2. Uninstalled, reinstalled optical drive driver. Failed
3. Disabled/enabled the optical drive inDevice Manager. Failed
4. Unable to locate the correct driver on the net. Toshiba/Samsung site doesn't have the correct driver available. Failed.
5. I have BIOS F.66. Flashed the BIOS. Failed.
The last time this happened, I did a fresh factory install and that worked.
This time it didn't help.
Any assistance to resolve this problem would be would be greatly appreciated.
Thank you,
Bruce
Solved! Go to Solution.
Accepted Solutions
03-26-2016 06:03 PM
Hi:
See if performing one of the Resolution tips at the link below works.
https://support.microsoft.com/en-us/kb/314060
Normally, Resolution #5 works in the case of the drive not appearing in ' Computer.'
03-26-2016 05:50 PM
Hello;
Allow me to welcome you to the HP forums!
I read your post about your Envy not seeing the CD/DVD drive in Win7 and wanted to help.
Here are some troubleshooting steps you can perform for this: http://support.hp.com/us-en/document/c01895589
Good Luck
I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!
If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.
I am a volunteer and I do not work for, nor represent, HP
03-26-2016 06:03 PM
Hi:
See if performing one of the Resolution tips at the link below works.
https://support.microsoft.com/en-us/kb/314060
Normally, Resolution #5 works in the case of the drive not appearing in ' Computer.'
05-09-2016 06:03 PM
Hey Paul,
LTNS.
I found my answer without contacting HP support.
It wasn't a hardware problem at all.
I have Win 7 Pro on an ENVY 15t-j100.
The problem was with the MS battery driver.
1. Go to device device manager.
2. Delete the driver.
3. Reboot.
4. The driver will reinstall itself.
5. Problem solved.
I don't know if this will work for everyone, but in this case it solved the problem.
It's worth a try and its a cheap, quick fix.
Cheers,
Bruce
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