HP Envy battery will not charge

[dclark]

I have an HP Envy. My battery is not charging. The battery check was good. Any ideas? I have googled and it appears that this has happened to alot of people.

[GBL84 · Accepted solution]

Hello

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Testing and Calibrating the Battery (Windows 😎

http://support.hp.com/us-en/document/c03325217

Testing and Calibrating the Battery (Windows 7)

http://support.hp.com/us-en/document/c00821536

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee

[dclark]

I updated the BIOS and that worked. Thank you!