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Microsoft Windows 10 (64-bit)

Hello,

 

I am having a problem with my HP ENVY. The fan is contantly running really hard, even though I am not using it for anything more than web browsing. If I leave it on with all windows closed and only the desktop showing, it still runs really hard and constantly blows hot air. Is there anything I can do to help it? I was also wondering what the best way to back up my computer is. I feel like its life is running low, and I don't want it to give out on me without backing everything up first.

 

Thanks everyone

1 ACCEPTED SOLUTION

Accepted Solutions
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@Ziad522,

 

Thanks for replying. I would suggest you follow the steps listed in the support document and let me know how it goes.

 

I'll be happy to help you with your concern.

 

Regards,

 

Jeet_Singh
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

 

@Ziad522,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand the Notebook is overheating. I'll be really happy to help you with this.

 

Don't worry, we should be able to work together and solve this concern,

 

However, to provide an accurate solution, I need a few details:

 

How long can you use the computer before you notice it's overheating?

 

What steps have you done, so far to identify or resolve the issue on your own?

 

In the meantime, you may try these steps:

 

Click here to watch a youtube video to solve this concern.

 

Causes of excessive heat

 

* Dust inside the computer.

* A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.

* Over time, some cooling fans might slow down and wear out, depending on the usage of the computer.

* High ambient room temperature.

 

Please follow this link: Method of reducing heat

 

I hope this helps. Let me know if you require any further assistance.

 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.

 

Regards,

 

Jeet_Singh
I am an HP Employee

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As soon as I turn it on the fan will begin to run at full blast. I haven't done anything to diagnose it yet, other then checking if I had any background programs running.
HP Recommended

 

@Ziad522,

 

Thanks for replying. I would suggest you follow the steps listed in the support document and let me know how it goes.

 

I'll be happy to help you with your concern.

 

Regards,

 

Jeet_Singh
I am an HP Employee

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