HP Envyx360 Hinge Issue

[Gaj3]

Hey

So i was using my laptop fine yesterday and then randomly the hinge gave out as i was using it. I was watching a youtube video i wasn't touching it and it wasn't near anything. The hinge gave out and now i can't close my laptop. The screen has also come out a bit as a result as well. I checked the community pages and this is clearly a manufacturing defect. Anyways i contacted Hp Warranty since i have pickup and repair warranty for about 3 years and they refuse to provide me any sort of service and are accusing me of intentionally damaging the laptop.  So what should i do next? I have only owned the laptop for a little over a year so its pretty outrageous. I'm a student and have exams so kind of need it but man Hp Customer service sucks after telling them i didn't cause it and it naturally gave out on its own they literally went on to say 'no you did this' and i was in literal disbelief. Anyways need some support/advice

[Rachel571]

Hi @Gaj3 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support