HP Pavilion 14-b117es keyboard drive win10

[TIAGOM]

Dear Sir,

 I had some problems in Wifi board and must made the windows update.

Now I have other problem that is the keyboard not work to digit the special characters @, #,\. Could you send the link to keyboard drive update for Windows 10.
I have try change the language, but didn't workout.

Thank you and best regards.

[Chimney_83 · Accepted solution]

Thanks for the post and Welcome to HP Forums @TIAGOM,

I see you are facing issue with keyboard and wireless. Happy to help. 

Kudos to you for checking the language settings for the keyboard.

Have you run a keyboard test on the computer?

Recommend you to boot the computer to system diagnostics by tapping F2 on startup and run a system test and component test for the keyboard. Click here for assistance. 

If the test pass, recommend you to uninstall the keyboard and wireless driver from device manager and delete the driver when prompted. 

Restart the computer couple times to refresh the driver and test the keyboard and Wireless. 

Run HP Support Assistant to make sure all the drivers are updated and to diagnose issues. 

If the test fails, please contact our phone support for the service options. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[TIAGOM]

I

I runned the HP support assistence as you suggested, and all drives and system was ok but the keyboard not worked correct. so I did the second step, in panel control I checked that the keyboard drive was install the standard sp2 drive. so I uninstal it and restart the computer. The keyboart back work again with special characters. Problem solved. Thank you very much.

[Chimney_83]

Thanks for the reply and performing the suggested steps. Glad to hear that your keyboard on the computer is working fine again.

Please do a post on our forums for any assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.