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- HP Pavilion 17 DC Power

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12-31-2016 07:09 PM
Product: HP Pavilion 17 GO77CL
Operating System: Microsoft Windows 10 (64-bit)
The small round plastic part of the notebook's DC power connctor broke and fell out leaving the metal prongs exposed. Now the AC adapter plug does not make proper contact to charge the battery or power the notebook. Without removing the cover, can someone verify the DC connector is actually part of the motherboard? Or, can it be replaced without replacing the motherboard?
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
12-31-2016 09:11 PM
Hi
Manual: page 15, 18, 54
http://h10032.www1.hp.com/ctg/Manual/c04655191
Power connector cable is spared separately.
http://www.ebay.com/p/809295-001-hp-pavilion-17-series-laptop-dc-in-power-jack-connector-with-cable/...
http://www.ebay.co.uk/itm/322192705618?_mwBanner=1
http://www.ebay.co.uk/itm/809295-001-HP-17-G121WM-Dc-In-Jack-Grade-A-/172098473681
Regards
Visruth
Manual: page 15, 18, 54
http://h10032.www1.hp.com/ctg/Manual/c04655191
Power connector cable is spared separately.
http://www.ebay.com/p/809295-001-hp-pavilion-17-series-laptop-dc-in-power-jack-connector-with-cable/...
http://www.ebay.co.uk/itm/322192705618?_mwBanner=1
http://www.ebay.co.uk/itm/809295-001-HP-17-G121WM-Dc-In-Jack-Grade-A-/172098473681
Regards
Visruth
1 REPLY 1
12-31-2016 09:11 PM
Hi
Manual: page 15, 18, 54
http://h10032.www1.hp.com/ctg/Manual/c04655191
Power connector cable is spared separately.
http://www.ebay.com/p/809295-001-hp-pavilion-17-series-laptop-dc-in-power-jack-connector-with-cable/...
http://www.ebay.co.uk/itm/322192705618?_mwBanner=1
http://www.ebay.co.uk/itm/809295-001-HP-17-G121WM-Dc-In-Jack-Grade-A-/172098473681
Regards
Visruth
Manual: page 15, 18, 54
http://h10032.www1.hp.com/ctg/Manual/c04655191
Power connector cable is spared separately.
http://www.ebay.com/p/809295-001-hp-pavilion-17-series-laptop-dc-in-power-jack-connector-with-cable/...
http://www.ebay.co.uk/itm/322192705618?_mwBanner=1
http://www.ebay.co.uk/itm/809295-001-HP-17-G121WM-Dc-In-Jack-Grade-A-/172098473681
Regards
Visruth
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