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HP Pavilion dv6-2134ee Enterta
Microsoft Windows 8.1 (64-bit)

PC Expert please help me, i reformat my laptop and this is the one missing.

 

Please help me. 

 

Thank you.

 

Capture.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
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4 REPLIES 4
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this is my laptop info

 

Model #: WE031EA
Serial #: CNF95254H7

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Hi:

 

You need this driver for that device...

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

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HP EXPERT SIR PAUL!!!! YOUR A MONSTER ! ! ! ! ! THANK YOU THANK YOU THANK YOU ! ! ! ! !

 

It is working now. 

 

Thank you.

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You're very welcome.

 

Glad to have been of assistance.

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