HP Proliant DL360e Gen8 - Windows Server 2008 R2 install - No drives were found.

[chopsticks]

Hi guys

I hope you can help. I'm having a bit of a nightmare with installing Windows Server 2008 R2 on an HP Proliant DL360e Gen8 server.

Whenever I get to the point of selecting the drive in which to install Windows I receive the following error:

"No drives were found. Click Load driver to find mass storage driver for installation"

Prior to installing Windows I configured 2 RAID arrays. There are 4 hard disks and I split them into two logical disks with RAID 1. (I had initially configured RAID 10, but later deleted the array and configured the above). I also ran a diagnostics check on the disks to ensure they were working fine.

I then copied the contents from an OS cd to a USB (server has no CD/DVD tray) and commenced the installation. Upon receiving the error above I attempted to download a few drivers from HP for my server's model that related to storage and copied them to the USB. Whilst installing Windows I tried browsing to the location on the USB where I have copied the drivers however Windows didn't detect any compatible drivers.

I then tried copying a new ISO to the USB in case it was an issue with the one I'd been using but again I had the same problem.

To me it seems like a driver issue as the RAID controller is able to identify the disks without any problem. One thing that dawned on me though is that the server uses a SATA controller but the hard disks are SAS. Could this be an issue? I seem to find conflicting info on the web as to whether or not they are compatible. I didn't buy the hard disks however my boss told me he was sure they were compatible at the time.

But still the error during the install seems more related to drivers than hardware? surely the RAID config utility would of had an issue detecting the hard disks? Also when copying the drivers to the USB is it fine to copy them to any location or is there a default location that I should be copying them to?

Sorry for the long post but I'm at wits end.

Thanks in advance.

CS

[Paul_Tikkanen]

Hi:

You may also want to copy and paste your post in the HP Business Support Forum, DL Servers section.

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264

[chopsticks]

Thanks, will do

[ChrisHendry]

Hi Chopsticks,

I have the very same issue you have.

Did you find a solution ?

Chris

[maliksalim459]

Asalamu alaikum

Your solution z here follow the link n download the necessary drivers:-

http://h20566.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=5249572&swLangOid=8&swEnvOid=4024

Help each other tk

[Vanessavg27]

Does anyone know the solution to this problem?