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‎04-18-2024 07:03 AM - edited ‎04-18-2024 07:04 AM

HP Recommended
Product: HP ZBook 15 G5 Mobile Workstation IDS Base Model

I get a HP ZBook 15 G5 (3AX06AV) with its latest BIOS version running Ubuntu 22.04.4 and a HP Thunderbolt 3 dock (aka TB3). I've checked in the BIOS settings for TB ports and everything looks fine.

So far, I've been able to connect an external VGA screen with success, I did not try other functionalities so far such as USB drive or audio device.

I'd expect that when powering the TB3 with a 230W HP power supply, the ZBook would be powered too, but it's not the case.

From what I can read here it think it should be working.

I've tried with 90W and 150W HP power supplies without success.

Anyone gets an idea what I should do to make it work, if possible?

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‎04-18-2024 08:28 AM - edited ‎04-18-2024 08:29 AM

HP Recommended

864DBE277E84D4E2604EF9EFC647B18C5FB5698D_gallery

This is the kind of alternate cable I was speaking about... Found here.

View solution in original post

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14 REPLIES 14

‎04-18-2024 07:30 AM

HP Recommended

Reference of the HP TB3 : HSTNN-CX01

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‎04-18-2024 07:52 AM

HP Recommended

I recommend that you contact HP directly on this. 

 

You may need warranty support for your HP TB3.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-18-2024 08:10 AM

HP Recommended

So far, I could not find the way to contact the HP support for my products...

Both are second hand products I acquired recently.

I wonder if the 'Thunderbolt/AC power cable' I own might not be the cause. The one I get has, on one end, a usb-c plug and on the other end a double plug, like this one:
51iQ7QwHuaL
But I could see there exists a cable with both sides the big double plug. Is it the kind of cable I should use?

BTW, this big double plug needs to be plugged on which part? The TB3 or the laptop?

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‎04-18-2024 08:17 AM - edited ‎04-18-2024 08:19 AM

HP Recommended

The double plug is supposed to be plugged into the TB3 device.

 

TB3DoublePlug.png

 

I would go to a Big box store where both products  (ZBook and TB3) are sold and ask for a demonstration.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-18-2024 08:28 AM - edited ‎04-18-2024 08:29 AM

HP Recommended

864DBE277E84D4E2604EF9EFC647B18C5FB5698D_gallery

This is the kind of alternate cable I was speaking about... Found here.

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‎04-18-2024 08:30 AM

HP Recommended

Is that the cable that was in the box with the Thunderbolt 3 dock?


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-18-2024 08:33 AM

HP Recommended

Nope, as I wrote before, the one I get looks exactly like I showed on the 1st picture. I bought the TB3+cable second hand, and I don't know if it's the right one for my ZBook, since the TB3 gives no power to the computer when plugged as you showed.

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‎04-18-2024 08:37 AM

HP Recommended

Have a look to page 9 of the HP User Guide...

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‎04-18-2024 08:48 AM

HP Recommended

Have you checked the security level settings?

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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