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‎04-18-2024 08:50 AM

HP Recommended

Yes, and tried different ones. 🤔

What should be the setting that makes it work?

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‎04-18-2024 08:54 AM - edited ‎04-18-2024 09:03 AM

HP Recommended

Have you tried updating the firmware? Start at the older revisions.

https://support.hp.com/us-en/drivers/swdetails/hp-zbook-dock-with-thunderbolt-3/11122586/swItemId/ob...

 

Page 16 of chapter 3 shows the double cable use.

 

If you bought it second hand did you get a guarantee that it would work?

 

The marketing blogs and manual information all show Windows operating systems so for updating the firmware you will need a Windows OS.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-18-2024 09:54 AM

HP Recommended

I don't really understand your last message.

From what I understand, the 3 s/w and drivers you're pointing are for ZBooks running Windows and I'm running Ubuntu on this ZBook. Do you mean these s/w and drivers are for Windows or, via WIndows, sent on the TB3?

 

You mentioned on another page the use of the combo cable I was speaking about, so what? I've already done it before, and since then I'm more and more convinced that it's the solution to this (non)charging problem.

Can you or anyone else confirm this point? I'd get the wrong cable?

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‎04-19-2024 07:44 AM

HP Recommended

In order to update the firmware of the Dock you will need to use a compatible laptop running an appropriate Windows OS.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-25-2024 07:21 AM

HP Recommended

In the end, I found a cable as shown as the solution and it works like expected.

No need to change anything on the dock side, no need to find a windows workstation, just use the right cable.

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