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‎05-05-2016 03:22 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
Hello,

My HP Envy laptop is experiancing a problem with the left hinge/fan. The hinge is very loose and now I can't even open it properly. This laptop was NEVER dropped or mishandled as it sat on my desk at home almost all the time. Their is a gap in the casing now and it is interfering with the fan. This laptop is barely a year old and has software from my college installed on it. I can't afford expensive repairs. This laptop worked perfectly fine before this hinge started coming apart.

This appears to be from a defective design, I'm surprised their hasn't been a recall. It seems other people on the forums have experienced a similar problem and was wondering if an HP Rep. could reach out to me.
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2016 04:39 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.

View solution in original post

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1 REPLY 1

‎05-05-2016 04:39 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
Was this reply helpful? Yes No
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