• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-03-2017 07:34 PM

HP Recommended
Product: HP Pavilion 17-e117dx Notebook
Operating System: Microsoft Windows 10 (64-bit)

One morning my laptop stopped working.   

 

"Automatic Repair" Couldn't repair my computer.

 

so i performed HP PC Diagnostics -- UEFI

 

HP laptop Start-Up Test - Hard Disk Short DST Failed

 

Failure ID:  u4q3f-1428pl-mfpv61-60ut03

 

everything else passed

 

I am prepared to buy a new desk top.  And will be willing to take the broken computer to a professional to have as much the data and software saved as possible.

 

I belive the warranty has expired.   I did not buy an extended protection plan. 

 

 

bought September 2014, so laptop is almost 3 years old

 

 

Prior to test, Windows 10 "Automatic Repair" Couldn't repair my computer.   It turned on but couldn't get it working.  "Stuck in the Automatic Repair Loop" as they say

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-03-2017 10:25 PM

HP Recommended

Short DST Failed= the hard drive has failed and will need to be replaced. A retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc

Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-03-2017 10:25 PM

HP Recommended

Short DST Failed= the hard drive has failed and will need to be replaced. A retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc

Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.