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‎03-15-2021 09:40 AM

HP Recommended
Product: HP Envy M6
Operating System: Microsoft Windows 10 (32-bit)

 

Receive notice that HP has recall for Envy computer battery  due to possible battery fire.  

How do I get the replacement battery?

Computer is extremely slow after receiving battery notice.

CAN SOMEONE HELP ME WITH THIS?

1 REPLY 1

‎03-16-2021 09:23 AM

HP Recommended

@Alice1941, Welcome to the HP Support Community!

 

To assist you better, did you run a Battery test? Did you get any failure code?

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform Component Test > Battery. 

Yes, there is an HP Notebook Computer Battery Safety Recall and Replacement Program. For more info, refer to this article.

 

Download and install the HP Battery Program Validation Utility which will check if your product is affected and eligible for a replacement.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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