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‎04-10-2017 08:04 PM

HP Recommended
Product: HP 15-af100
Operating System: Microsoft Windows 10 (32-bit)

I've had this laptop for 15 months and the 500GB HD is failing/damaged.  I've ordered a new one but will need the license key for Windows 10 to reinstall the OS and proper drivers.  How can I do get this key and the files? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2017 08:13 PM

HP Recommended

Hi:

 

The product key is embedded in the BIOS.

 

You can order W10 recovery media from HP at the link below...select the W10 operating system, and then select the exact model number.  The drivers you need are also on that page, or you can get them from the support page for the specific model number you have.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-af100-notebook-pc-series/8543365

 

Or you can make your own W10 installation media by using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-10-2017 08:13 PM

HP Recommended

Hi:

 

The product key is embedded in the BIOS.

 

You can order W10 recovery media from HP at the link below...select the W10 operating system, and then select the exact model number.  The drivers you need are also on that page, or you can get them from the support page for the specific model number you have.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-af100-notebook-pc-series/8543365

 

Or you can make your own W10 installation media by using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Was this reply helpful? Yes No
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