Harddrive check failed

[Bobbyjay1000]

Did a fault check on my hard drive and it failed the following failiure id appeared

98BVAF-7PG8G7-XD7WMG-608N03
PRODUCT ID M4A96EA#ABU

[visruth · Accepted solution]

Hi,

Your laptop

Manual - Page 42, 43

It came with Windows 8.1 (64-bit). Have you created Recovery discs/USB after iniial setup of this laptop?

The failure ID indicates that original hard drive is failing or has failed. You have to replace hard drive with a new one of similar form factor. Any 2.5inch 7mm/9.5mm thick SATA HDD or SSD will do.

Buy at least 256GB drive, so that you can use recovery media to perform factory reset after replacement.

If you dont have recovery media, order them from HP. If you're within warranty, HP would do the replacement for free. Contact them.

Phone Assist

Replacement is pretty easy. You can get help from local technicians to do it for you if you're not confident enough to do it.

To salvage data from old drive, try taking out failed HDD, connect it to another computer using SATA to USB adapter. Copy the files.

Regards

Visruth

[Bobbyjay1000]

Brilliant thankyou and not thankyou i guess haha ill give it a go and see how things go im pretty confident i could replace the hdd myself im just not entirely sure which i need as im looking for either a 500gb or a 1tb, thanks again! Appreciated

[visruth]

You're very welcome.

Good luck!