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‎06-25-2016 09:16 AM

HP Recommended
Product: Pavilion 15 n050sq
Operating System: Microsoft Windows 8.1 (64-bit)

I have a problem with my laptop , is running very slow and after performing several tests the hard drive optimized dst check failed. The failure id is : RUX49G-71Q85G-MFPWWK-61SM03 and the product id is F1Y68EA#AKE. I want to know what doest this test means , what the failure id represents and what should i do to resolve the problem.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2016 10:11 AM

HP Recommended

Hi,

 

The failure ID will either be a Smart or Disk Self Test failure - both would indicate that your Hard Drive is failing and will need to be replaced.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath

View solution in original post

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1 REPLY 1

‎06-25-2016 10:11 AM

HP Recommended

Hi,

 

The failure ID will either be a Smart or Disk Self Test failure - both would indicate that your Hard Drive is failing and will need to be replaced.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Was this reply helpful? Yes No
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