• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-28-2020 08:16 AM - last edited on ‎08-28-2020 01:12 PM by

HP Recommended
Product: Hp Envy x360 15m dr0011dx
Operating System: Microsoft Windows 10 (64-bit)

On opening my Hp Envy x360 15m- dr0011x, I discovered it came with only one fan (LHS from the top). It, however, had a fan caddy on the RHS. Is this normal for this model or is it foul play? Could the sellers have taken it out? 

Product number: 5XK46UA

2 REPLIES 2

‎08-30-2020 04:07 PM

HP Recommended

@vaice This device only has one fan, if you need details on replacing it or viewing it: click here

If you feel the sellers have made some changes to your device, please contact them for clarification.

 

P.S: Welcome to HP Community 😉

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No

‎08-31-2020 07:20 AM

HP Recommended

Thanks. The thing, however, is that I saw a placeholder for a second fan. How do you figure that?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.