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‎02-23-2017 05:22 PM

HP Recommended
Product: HP ENVY 15t-j100 Select Edit
Operating System: Microsoft Windows 7 (64-bit)

I can't seem to get my finger scanner to work thats built into my laptop. I tried downloading the Hardware ID drivers ( 

USB\VID_138A&PID_0050&REV_0060
USB\VID_138A&PID_0050 ) and tried useing other driver iditifaction programes but its still not working. 

 

Can anyone help me please ? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2017 01:18 PM

HP Recommended

Hello, @MrCookies – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

 

I understand that you are having difficulties setting up the fingerprint reader on your Envy notebook. I will certainly help you get this issue fixed 🙂
 

Let’s first install the drivers for the same. Click http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64970.exe to download and install the Validity Fingerprint Sensor driver. Follow the onscreen instructions to complete the installations.
 

If the issue persists, go to http://hp.care/2kuJerY and try the steps under “Enrolling your fingerprints in SimplePass”.
 

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-24-2017 01:18 PM

HP Recommended

Hello, @MrCookies – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

 

I understand that you are having difficulties setting up the fingerprint reader on your Envy notebook. I will certainly help you get this issue fixed 🙂
 

Let’s first install the drivers for the same. Click http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64970.exe to download and install the Validity Fingerprint Sensor driver. Follow the onscreen instructions to complete the installations.
 

If the issue persists, go to http://hp.care/2kuJerY and try the steps under “Enrolling your fingerprints in SimplePass”.
 

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎02-24-2017 01:58 PM - edited ‎02-24-2017 01:58 PM

HP Recommended

Thank you very much for the help. That did work.   

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