Solved: Hp laptop electric shock - HP Support Community

nickisninja · ‎06-20-2015

Hello Sir/Mam

I have a laptop with model no HP pavillion g6 1200tx 3.5 years old .

When i connect my laptop to AC Charger it gives electric shocks in the USB Port,VGA port,LAN port ,HDMI port , Charger cord . sometimes it also gives shock in the CTRL key of the key board.

This problem arises when the laptop is charging or connected with AC socket . and i am in the contact of ground directly

(means my foot are touching the ground. or i am sitting in the ground.).

But if i when i used laptop with charging onto bed or my feet is not touching to the ground. the laptop doesn't give electric shock.

it also doesn't give shock when i am using laptop without charger.

this problem is since last 1 month.

also my product is out of warrenty.

Please assist me urgently that what is the cause of this problem.
what is the solution of this problem.

Thanks

Nitesh Agrawal

erico · ‎06-20-2015

I am absolutely sure that using a device that is shocking you is a truly bad idea.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

View solution in original post

erico · ‎06-20-2015

Based on your description of the issue, the power adapter is no longer properly grounding. It is unsafe to use.

It is highly recommended that, for your own safety, to no longer use or connect that power adapter to AC house current.

Replace it with a new power adapter.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

nickisninja · ‎06-20-2015

Hi,

Thank for solving my query. I would like to adress that, the power adapter, i am using is of lapcare company. My initial power adapter stopped working more than an year ago.

You are sure about changing the power adapter?

Thanks

Nitesh

erico · ‎06-20-2015

I am absolutely sure that using a device that is shocking you is a truly bad idea.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

bjornburgh · ‎03-10-2017

I bought a new power adapter but this doesn't solve the problem. Still getting shocked

The fact that there is a metal strip embedded in the design, was a design decision which was not very well thought trough.

erico · ‎03-10-2017

@bjornburgh

If you have a safety issue with your notebook please start a thread.

I will be closing this old solved thread to help keep the thread and the forum timely.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

Hp laptop electric shock

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