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‎03-25-2017 12:09 PM

HP Recommended
Product: Pavilion 14-n231tu
Operating System: Microsoft Windows 10 (64-bit)

I can not connec t my mobile phone's sd card storage to my laptop through data cable

 

i upgraded to windows 10 pro few days earlier 

 

what do i do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-25-2017 12:46 PM

HP Recommended

@ShafExplores

 

I had the same problem after Upgrading to Win10 -- and the problem is most likely due to the lack of the proper USB drivers for your mobile phone, as Win10 is not automatically going to install those, and if you had them in an earlier OS, they did not get carried over.

 

What you need to do is hunt down a support website for the manufacturer of your mobile phone, go to that site, and it they have it, download and install their USB Mobile drivers for Win10.

 

I have a Samsung  phone and after I installed their drivers, I was able to then see the phone contents.

Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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4 REPLIES 4

‎03-25-2017 12:46 PM

HP Recommended

@ShafExplores

 

I had the same problem after Upgrading to Win10 -- and the problem is most likely due to the lack of the proper USB drivers for your mobile phone, as Win10 is not automatically going to install those, and if you had them in an earlier OS, they did not get carried over.

 

What you need to do is hunt down a support website for the manufacturer of your mobile phone, go to that site, and it they have it, download and install their USB Mobile drivers for Win10.

 

I have a Samsung  phone and after I installed their drivers, I was able to then see the phone contents.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎03-25-2017 12:54 PM

HP Recommended

following the process. let me see if i can do it

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‎03-25-2017 01:25 PM

HP Recommended

Hi,

 

Is your phone an Adroid phone ? Please try

 

    http://windowsreport.com/windows-10-doesnt-recognize-android/

 

(Ignore the first part, scroll down to the right one).

 

Regards.

BH
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‎03-25-2017 01:43 PM

HP Recommended

it is android

 

Huawei Y3 ii 

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